Privacy Policy

Who we are

Sirvora is a restaurant commerce platform operated by The Sircle Company Ltd.. Merchants use Sirvora to publish menus, receive and manage orders, and run restaurant operations. When a merchant uses Sirvora to serve you, that merchant may also be responsible for how your order information is used.

Information we collect

• Account and business details, such as names, email addresses, phone numbers, restaurant information and staff roles.
• Order details, including selected items, table or fulfilment information, contact details and order notes.
• Payment status and transaction references. Payment card details are handled by the payment provider shown at checkout rather than stored directly by Sirvora.
• Technical and usage information, such as device, browser, IP address, pages visited, timestamps and diagnostic logs.
• Messages and information you provide when you contact Sirvora or a merchant for support.

How we use information

We use information to provide menus and ordering, authenticate accounts, process and confirm transactions, route orders to merchants, operate customer support, secure and troubleshoot the service, comply with legal obligations, and understand how Sirvora can be improved. We may send essential service messages about accounts and orders.

When information is shared

Order information is shared with the merchant fulfilling the order. We also use service providers for hosting, communications, analytics and payment processing where those services are enabled. We may disclose information when required by law, to protect people or the service, or as part of a business reorganisation. We do not sell personal information.

Retention and security

We retain information for as long as needed to operate Sirvora, maintain transaction and business records, resolve disputes and meet legal obligations. Retention periods vary by record and jurisdiction. We use administrative and technical safeguards designed to protect information, but no internet service can guarantee absolute security.

Your choices and rights

You may ask to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. Some information may need to be retained for legal or operational reasons. For an order-specific request, contact the merchant first; for a Sirvora account or platform request, contact us.

Contact us

Email privacy questions and requests to privacy@sirclecompany.com. For general help, email sales@sirclecompany.com.